Shipping and Returns

STANDARD

Your purchase will be sent within 5-10 business days (after it arrives at our warehouse) (Monday-Friday). We now ship to the United States’ 48 contiguous states. We ship to Alaska and Hawaii as well, however extra costs may apply (free shipping is not applicable).

Orders are handled within 24-48 hours during regular business hours, Monday through Friday, with the exception of major holidays. During peak seasons, like as Christmas, we may encounter higher-than-usual volume, and processing times may be extended.

WILL ALL OF MY ITEMS BE SHIPPED TOGETHER?

When feasible, we send all products at the same time. If any of the goods in your order are out of stock, we will remove them from your order and send the remaining items. You will only be charged for the products we send to the shipping address you choose.

I’VE BEEN WAITING AWHILE TO RECEIVE MY ORDER, AND IT SAYS THAT IT HAS BEEN DELIVERED. WHAT CAN I DO NOW?

Simply call the carrier your package is with and ask them to tell you where it is. If you still can’t figure it out, please contact our customer service team at [email protected] You should receive a reply within 24-48 hours (during regular business hours, Monday through Friday).

WHAT COURIER DO YOU USE?

We deliver items via UPS in the United States.

DO YOU SHIP TO PO BOXES OR MILITARY ADDRESSES?

We are unable to ship PO boxes or APO/FPO/DPSO addresses at this time.

WHAT ARE MY OPTIONS FOR TRACKING MY ORDER?

When your purchase is sent from our warehouse, we’ll send you a shipping confirmation and tracking number.

WHAT DO I DO IF I MISSED MY DELIVERY?

We realize that you have things to do and places to go, therefore if your purchase is not delivered to you, it will be sent to a carrier retail store or depot. In this situation, you will receive an alert informing you where and when you can retrieve your item.

HOW CAN I RETURN MY PRODUCT?

If you’re not completely happy with your purchase, you may return or exchange it in its original, unused condition (including all original packaging) within 30 days and receive a full refund, less Shipping and Handling costs.

Only purchases made on our online store are covered by this guarantee. We do not accept returns for items purchased from any other vendor. Please be aware that if a promotion or discount was used during the original transaction, your refund will be calculated using that amount.

WHAT MEASURES HAVE BEEN TAKEN TO ENSURE MY PERSONAL AND PAYMENT INFORMATION IS SAFE WHEN I SHOP ONLINE?

We’re delighted you asked! It is essential to us that when you shop on marioncountymessenger.com, you are completely secure, and we want you to be aware of what measures we take to create a safe environment for you. All account and checkout information is transmitted via a secure (https) connection. Our https servers are protected with SSL certificates, which prevent a “phishing” site from pretending to be marioncountymessenger.com. As a result, you can rest confident that all of your communications with our website are only dealing with marioncountymessenger.com. Prior to transmission, your payment information is encrypted.